Refund Policy

1. Overview

This Refund Policy explains how refunds are handled for MiniMax Music 3.0 (the "Service"). Please read it alongside our Terms of Service and Privacy Policy.

Because the Service delivers digital goods (AI-generated music) that are produced immediately upon request, refund eligibility is limited as described below. This policy applies to both the free credits offered at signup and any paid credits or subscriptions that may be introduced in the future.

The goal of this policy is to be fair to creators while protecting the Service from abuse: digital music is delivered instantly, so the value is consumed at the moment a generation completes.

1.1 International Users and Applicable Law

The Service is available to users in multiple countries. Where consumer-protection laws in your jurisdiction provide for refund rights that differ from this policy, those laws will apply to the extent required.

Nothing in this Refund Policy is intended to limit any rights you may have under mandatory consumer-protection legislation in your country of residence.

If a provision of this policy conflicts with a mandatory law that applies to you, the law prevails for that situation, and the rest of this policy remains in effect.

2. Free Credits

Free credits granted at signup are promotional and have no cash value. They are non-refundable and cannot be exchanged for money.

Unused free credits do not entitle you to any refund or payout.

Because free credits are promotional, no purchase was made for them, and therefore there is nothing to refund. If your account is suspended or closed, any remaining free credits are forfeited without compensation.

Free credits are intended to let you experience the full MiniMax Music 3.0 workflow — generating a vocal song, a lyrics-to-song conversion, or an instrumental track — before deciding whether to purchase additional credits.

3. Paid Purchases

Paid credit packs and subscriptions are not yet available. When paid purchases launch, this policy will govern refunds for them.

In general, requests for refunds of paid credits or subscriptions will be considered on a case-by-case basis and may be granted where a technical failure prevented you from using what you paid for, or where required by applicable law.

Because credits are consumed immediately when a song is generated, credits already used to generate music are not refundable.

If a generation task fails due to a technical error and the credits are not automatically returned to your balance, please contact us with the task details and we will investigate and restore the credits where appropriate.

If you accidentally purchase the wrong credit pack, contact us promptly after the purchase and we will do our best to help, subject to the limitations in this policy.

4. How to Request a Refund

To request a refund, contact us at the email address below within a reasonable time of the purchase, including your account email and details of the purchase.

We will review your request and respond within a reasonable time. To help us process your request quickly, please include:

• The email address associated with your account.
• The date and amount of the purchase (if applicable).
• The task ID or creation details related to the issue.
• A short description of what went wrong.

5. Non-Refundable Situations

Credits that have already been consumed by successful generations are not refundable, because the digital music was delivered immediately at the time of generation.

Free promotional credits are never refundable, as described above.

Refunds are not provided for changes of mind about a generated track's style, mood, or quality, because AI generation results are inherently variable and the music has already been produced and delivered.

If you believe a generation was charged but no music was produced or delivered, that is treated as a technical failure and handled under section 3 above — please contact us with the task details.

6. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in the Service, paid features, or applicable law. Changes take effect when posted on this page.

We encourage you to review this page periodically so you stay informed about how refunds are handled.

7. Contact Us

If you have questions about this Refund Policy, contact us at support@minimaxmusic3.net.

We will respond to refund-related inquiries within a reasonable time and will do our best to resolve any issues fairly.